Skip to main content
Tandem Diabetes Care Homepage
  • Back to main site
  • Support Home
  • Back to Main Site
  • Support Home
Español
  1. Support
  2. t:connect Support
  3. t:connect Customer Portal
  4. Account Management

Account Management

  • I’m seeing a message that says, “We are verifying your email address with our records” when trying to log into the Portal. What does that mean?
  • I’m seeing a message that says, “An Error Has Occurred” when completing a step in the Portal. What should I do?
  • I’d like to update my auto reorder preferences. Do I have to call Tandem?
  • I changed my health care provider. Should I communicate this change to Tandem?
  • My contact information has changed. How can I communicate this new information to Tandem?
  • I have new insurance coverage. How can I provide this information to Tandem?
  • I’m curious when the warranty on my Tandem insulin pump expires. Where can I find that information?
  • I’m receiving an error message in the t:connect portal that says there are no active devices associated with my account. Why?
  • I’m making a payment on the t:connect portal and I’d like to update my shipping address. How do I do so?
  • I already have a t:connect account, but I created a new account in the t:connect portal using a different email address. Is this a problem?

Didn't find what you were looking for?

Contact Us
Support Help Center home page

© 2022 Tandem Diabetes Care, Inc.
All rights reserved.

ABOUT TANDEM
Our Values People Behind the Pump Careers with Tandem Newsroom Investor Center Contact Us
DISCLOSURES
Important Safety Information Terms of Use Privacy Notices Patient Bill of Rights Intellectual Property Supply Chain Statement
STAY CONNECTED
Tandem Newsletter