- I’m seeing a message that says, “We are verifying your email address with our records” when trying to log into the Portal. What does that mean?
- I’m seeing a message that says, “An Error Has Occurred” when completing a step in the Portal. What should I do?
- I’d like to update my auto reorder preferences. Do I have to call Tandem?
- I changed my health care provider. Should I communicate this change to Tandem?
- My contact information has changed. How can I communicate this new information to Tandem?
- I have new insurance coverage. How can I provide this information to Tandem?
- I’m curious when the warranty on my Tandem insulin pump expires. Where can I find that information?
- I’m receiving an error message in the t:connect portal that says there are no active devices associated with my account. Why?
- I’m making a payment on the t:connect portal and I’d like to update my shipping address. How do I do so?
- I already have a t:connect account, but I created a new account in the t:connect portal using a different email address. Is this a problem?
