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  1. Support
  2. Product Support
  3. t:slim X2 Insulin Pump
  4. Troubleshooting

Troubleshooting

  • TDU Troubleshooting

    • The Tandem Device Updater doesn’t detect my device or the Continue button is grayed out, even though the pump is connected to my computer. What should I do? (t:slim X2 insulin pump)
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Articles in this Section

  • Cartridge Leaking or Damaged
  • Resistance When Filling Cartridge
  • How do I know my pump is protected from malicious activity?
  • My Screen On/Quick Bolus Button isn’t working. What should I do?
  • What should I do if my pump won’t charge?
  • Why did my pump's battery indicator suddenly jump?
  • Cartridge Minimum Fill Requirement
  • Why am I getting Missed Meal Bolus Reminders even though I delivered a bolus with my t:slim X2 pump?
  • Is the t:slim X2 insulin pump waterproof?
  • Can I wear my pump during an MRI or CT Scan?
  • Why does my pump screen turn off so quickly?
  • Why does my Tandem pump show less insulin than I put in?

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