Skip to main content
Tandem Diabetes Care Homepage
  • Back to main site
  • Support Home
  • Back to Main Site
  • Support Home
Español
  1. Support
  2. t:connect Support
  3. t:connect Customer Portal

t:connect Customer Portal

  • Account Management

    • I’m seeing a message that says, “We are verifying your email address with our records” when trying to log into the Portal. What does that mean?
    • I’m seeing a message that says, “An Error Has Occurred” when completing a step in the Portal. What should I do?
    • I’d like to update my auto reorder preferences. Do I have to call Tandem?
    • I changed my health care provider. Should I communicate this change to Tandem?
    • My contact information has changed. How can I communicate this new information to Tandem?
    See all articles
  • Order Management

    • Reordering pump supplies using the customer portal
    • I made a payment online for a recent supply order. I would like to submit a claim to my HSA. Can I print a receipt?
    • I want to pay for a recent order on the t:connect portal and it’s asking for my CVV code. What is this and where do I find it?
    • I’d like to pay for my recent order on the t:connect portal, but I want to update my default payment method. Can I change my credit card?
    See all articles

Articles in this Section

  • Traveling with Your Insulin Pump
  • What is the t:connect portal?
  • The t:connect portal indicates a pump is “Pending Return.” What does this mean?
  • I logged in to the t:connect portal, but I see a message that says, “No activities are assigned to you at this time.” Why?
  • The t:connect portal is asking me to sign in using my t:connect web application credentials, but I do not have a t:connect web application account. What do I do?
  • Is there an age requirement to sign up on the t:connect portal?
  • What is the difference between the t:connect web application and the t:connect portal?

Didn't find what you were looking for?

Contact Us
Support Help Center home page

© 2022 Tandem Diabetes Care, Inc.
All rights reserved.

ABOUT TANDEM
Our Values People Behind the Pump Careers with Tandem Newsroom Investor Center Contact Us
DISCLOSURES
Important Safety Information Terms of Use Privacy Notices Patient Bill of Rights Intellectual Property Supply Chain Statement
STAY CONNECTED
Tandem Newsletter