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  1. Support
  2. t:connect Support
  3. Software Updates

Software Updates

  • Update ID for Tandem Device Updater
  • No Update Available
  • Tandem Device Updater with ID Number
  • Software Update Process
  • I tried to update my pump software on the t:connect portal, but I received a message stating "Initial Pump Training Not Complete." What does that mean?
  • Software Update Eligibility
  • My healthcare provider already sent in a prescription without me going through the portal. Do I need to do anything?
  • I started a software update process in the t:connect portal, but decided I would like to switch to a different software update. How can I do so?
  • I logged in to the t:connect portal and I don’t see any software updates available. Why?
  • I’m getting a MissingKey error message when I attempt to watch my assigned training modules. How can I resolve this?
  • Software Update Prescription
  • Software Updates with the t:slim X2 insulin pump for Medicare Patients
  • Software & Insulin Pump Cost FAQ
  • What is the Tandem Device Updater?

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