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Tandem Device Updater with ID Number
What is the process for getting a software update for my pump and how long does it typically take? Can I track my progress?
I tried to update my pump software on the t:connect portal, but I received a message stating "Initial Pump Training Not Complete." What does that mean?
My t:slim X2 pump is out of warranty. Can I pay to get the Control-IQ technology update?
My healthcare provider already sent in a prescription without me going through the portal. Do I need to do anything?
I started a software update process in the t:connect portal, but decided I would like to switch to a different software update. How can I do so?
I logged in to the t:connect portal and I don’t see any software updates available. Why?
I’m getting a MissingKey error message when I attempt to watch my assigned training modules. How can I resolve this?
Can I request a prescription for the Control-IQ technology software update from my healthcare provider and have him or her contact Tandem?
I’m traveling internationally. Can I update my pump from abroad?
How will I know when there is a new software update for my pump?
Are free software updates using the Tandem Device Updater available for Medicare and other government insurance patients?
Will there be a charge for future software updates using the Tandem Device Updater?
What is the Tandem Device Updater?
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