- I’d like to update my auto reorder preferences. Do I have to call Tandem?
- I changed my health care provider. Should I communicate this change to Tandem?
- My contact information has changed. How can I communicate this new information to Tandem?
- I have new insurance coverage. How can I provide this information to Tandem?
- I’m curious when the warranty on my Tandem insulin pump expires. Where can I find that information?
- I’m receiving an error message in the t:connect portal that says there are no active devices associated with my account. Why?
- I’m making a payment on the t:connect portal and I’d like to update my shipping address. How do I do so?
- I already have a t:connect account, but I created a new account in the t:connect portal using a different email address. Is this a problem?
Account Management
Promoted articles
- What is the process for updating a pump using the Tandem Device Updater once I have my Update ID code?
- Where can I find the User Guide for my t:slim X2 pump?
- Who should I contact for issues with my Dexcom CGM?
- How do I load a cartridge on my t:slim, t:slim G4, t:slim X2, or t:flex insulin pump? [video]
- How do I enter my Dexcom G6 CGM transmitter ID on my t:slim X2 pump? [video]
- How do I get my CGM sensor patch to stay on?
- I can't get my t:slim X2 pump to stay connected to my Dexcom transmitter. What should I do?
- Using the Sleep Activity with Control-IQ technology [video]
- How do I get started with the t:connect web application?
- Tandem's Guide to Successful Pumping