- What is the process for updating a pump using the Tandem Device Updater once I have my Update ID code?
- What is the process for getting a software update for my pump and how long does it typically take? Can I track my progress?
- I’m an existing t:slim X2 pump user. How do I get Control-IQ technology?
- I tried to update my pump software on the t:connect portal, but I received a message stating "Initial Pump Training Not Complete." What does that mean?
- My t:slim X2 pump is out of warranty. Can I pay to get the Control-IQ technology update?
- My healthcare provider already sent in a prescription without me going through the portal. Do I need to do anything?
- I started a software update process in the t:connect portal, but decided I would like to switch to a different software update. How can I do so?
- I logged in to the t:connect portal and I don’t see any software updates available. Why?
- I haven’t started using the Dexcom G6 CGM. Can I begin the Basal-IQ or Control-IQ software update process even though I am still waiting to receive my new Dexcom G6 supplies?
- I’m getting a MissingKey error message when I attempt to watch my assigned training modules. How can I resolve this?
- I confirmed my information in the t:connect portal, but I don’t see any training tasks. What should I do?
- Can I request a prescription for the Control-IQ technology software update from my healthcare provider and have him or her contact Tandem?
- I already have a prescription for the t:slim X2 insulin pump and Dexcom G6 CGM. Do I still need to get a prescription for Basal-IQ or Control-IQ technologies?
- Do Basal-IQ® and Control-IQ™ technologies require a prescription for people already on a Tandem t:slim X2™ insulin pump?
- I’m traveling internationally. Can I update my pump from abroad?
- Control-IQ technology software updates for existing t:slim X2 users
- Do software updates using the Tandem Device Updater require a new prescription?
- How will I know when there is a new software update for my pump?
- Are free software updates using the Tandem Device Updater available for Medicare and other government insurance patients?
- Will there be a charge for future software updates using the Tandem Device Updater?
- What is the Tandem Device Updater?