New Phones

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What is the process for updating a pump using the Tandem Device Updater once I have my Update ID code?
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Who should I contact for issues with my Dexcom CGM?
How do I load a cartridge on my t:slim, t:slim G4, t:slim X2, or t:flex insulin pump? [video]
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Tandem's Guide to Successful Pumping

Need help with your Dexcom CGM?

Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period. To report a sensor failure after the 2-hour warmup period, visit tandemdiabetes.com/G6Form

For all other CGM issues, including sensor failures during the 2-hour warmup, “no restarts” alert, or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.

New Phones

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