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Who should I contact for issues with my Dexcom CGM?
Why does my Tandem pump show less insulin than I put in? [video]
Where can I find the User Guide for my t:slim X2 pump?
What is the process for updating a pump using the Tandem Device Updater once I have my Update ID code?
How do I enter my Dexcom G6 CGM transmitter ID on my t:slim X2 pump? [video]
I can't get my t:slim X2 pump to stay connected to my Dexcom transmitter. What should I do?
How do I get my CGM sensor patch to stay on?
How do I load a cartridge on my t:slim, t:slim G4, t:slim X2, or t:flex insulin pump? [video]
Using the Sleep Activity with Control-IQ technology [video]
How do I get started with the t:connect web application?
Tandem's Guide to Successful Pumping

Need help with your Dexcom CGM?

Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period. To report a sensor failure after the 2-hour warmup period, visit tandemdiabetes.com/G6Form

For all other CGM issues, including sensor failures during the 2-hour warmup, “no restarts” alert, or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.

New Phones

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