Order Management
- Reordering pump supplies using the customer portal
- I made a payment online for a recent supply order. I would like to submit a claim to my HSA. Can I print a receipt?
- I want to pay for a recent order on the t:connect portal and it’s asking for my CVV code. What is this and where do I find it?
- I’d like to pay for my recent order on the t:connect portal, but I want to update my default payment method. Can I change my credit card?
Account Management
- I’m seeing a message that says, “We are verifying your email address with our records” when trying to log into the Portal. What does that mean?
- I’m seeing a message that says, “An Error Has Occurred” when completing a step in the Portal. What should I do?
- I’d like to update my auto reorder preferences. Do I have to call Tandem?
- I changed my health care provider. Should I communicate this change to Tandem?
- My contact information has changed. How can I communicate this new information to Tandem?
Software updates
- Tandem Device Updater with ID Number
- What is the process for getting a software update for my pump and how long does it typically take? Can I track my progress?
- I’m an existing t:slim X2 pump user. How do I get Control-IQ technology?
- I tried to update my pump software on the t:connect portal, but I received a message stating "Initial Pump Training Not Complete." What does that mean?
- My t:slim X2 pump is out of warranty. Can I pay to get the Control-IQ technology update?