Order Management
- Reordering pump supplies using the customer portal
- I made a payment online for a recent supply order. I would like to submit a claim to my HSA. Can I print a receipt?
- I want to pay for a recent order on the t:connect portal and it’s asking for my CVV code. What is this and where do I find it?
- I’d like to pay for my recent order on the t:connect portal, but I want to update my default payment method. Can I change my credit card?
Account Management
- I’d like to update my auto reorder preferences. Do I have to call Tandem?
- I changed my health care provider. Should I communicate this change to Tandem?
- My contact information has changed. How can I communicate this new information to Tandem?
- I have new insurance coverage. How can I provide this information to Tandem?
- I’m curious when the warranty on my Tandem insulin pump expires. Where can I find that information?
Software updates
- What is the process for updating a pump using the Tandem Device Updater once I have my Update ID code?
- I tried to update my pump software on the t:connect portal, but I received a message stating "Initial Pump Training Not Complete." What does that mean?
- My t:slim X2 pump is out of warranty. Can I pay to get the Control-IQ technology update?
- My healthcare provider already sent in a prescription without me going through the portal. Do I need to do anything?
- What is the process for getting a software update for my pump and how long does it typically take? Can I track my progress?