- What is the process for updating a pump using the Tandem Device Updater once I have my Update ID code?
- I tried to update my pump software on the t:connect portal, but I received a message stating "Initial Pump Training Not Complete." What does that mean?
- My t:slim X2 pump is out of warranty. Can I pay to get the Control-IQ technology update?
- How will current t:slim X2 users be trained on Control-IQ technology?
- I’ve heard there are several thousand pumps that can’t be updated. How do I know if I have one of those?
- My healthcare provider already sent in a prescription without me going through the portal. Do I need to do anything?
- What is the process for getting a software update for my pump and how long does it typically take? Can I track my progress?
- I logged into the portal but don’t see any Activities available. What do I do?
- What is the t:connect portal?
- Do I have to wait for my email to start the process?
- I’m an existing t:slim X2 pump user. How do I get Control-IQ technology?
- I started a software update process in the t:connect portal, but decided I would like to switch to a different software update. How can I do so?
- I logged in to the t:connect portal and I don’t see any software updates available. Why?
- I haven’t started using the Dexcom G6 CGM. Can I begin the Basal-IQ or Control-IQ software update process even though I am still waiting to receive my new Dexcom G6 supplies?
- The t:connect portal indicates a pump is “Pending Return.” What does this mean?
- I’m curious when the warranty on my Tandem insulin pump expires. Where can I find that information?
- I’m receiving an error message in the t:connect portal that says there are no active devices associated with my account. Why?
- I made a payment online for a recent supply order. I would like to submit a claim to my HSA. Can I print a receipt?
- I’m making a payment on the t:connect portal and I’d like to update my shipping address. How do I do so?
- I want to pay for a recent order on the t:connect portal and it’s asking for my CVV code. What is this and where do I find it?
- I’d like to pay for my recent order on the t:connect portal, but I want to update my default payment method. Can I change my credit card?
- I’m getting a MissingKey error message when I attempt to watch my assigned training modules. How can I resolve this?
- I logged in to the t:connect portal, but I see a message that says, “No activities are assigned to you at this time.” Why?
- I confirmed my information in the t:connect portal, but I don’t see any training tasks. What should I do?
- Can I request a prescription for the Control-IQ technology software update from my healthcare provider and have him or her contact Tandem?
- I already have a prescription for the t:slim X2 insulin pump and Dexcom G6 CGM. Do I still need to get a prescription for Basal-IQ or Control-IQ technologies?
- Do Basal-IQ® and Control-IQ™ technologies require a prescription for people already on a Tandem t:slim X2™ insulin pump?
- I already have a t:connect account, but I created a new account in the t:connect portal using a different email address. Is this a problem?
- The t:connect portal is asking me to sign in using my t:connect web application credentials, but I do not have a t:connect web application account. What do I do?
- Is there an age requirement to sign up on the t:connect portal?
Tandem Device Updater
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