- Distributors vs Direct: Why can’t I purchase my pump directly from Tandem Diabetes Care?
- How much will my insulin pump cost?
- How long will it take to get a new insulin pump from Tandem Diabetes Care?
- Do I need to do get anything from my doctor before I start the purchase process?
- What documents do I need to gather as part of the purchase process?
- What can I do to help the purchase process go smoothly?
- How do I update my contact information during the purchase process?
- Is the t:slim X2 insulin pump the only pump that Tandem makes?
- What if a new pump becomes available after I purchase mine?
- Does the Dexcom CGM come with the pump?
- How does the t:slim X2 insulin pump work with Dexcom G6 CGM?
- How will I be trained on my Tandem insulin pump?
- How do I know what the best infusion set is for me?
- What are the hours for the sales department?
- What are the steps for purchasing a new pump?
- How will I be kept informed during the purchase process?
- Once I start the purchase process, should I call my doctor to let them know to expect a request for documents?
- If my current pump is still in warranty, can I get a new pump?
- Will I get a tracking number for my pump once it ships?
- Prescription process for Control-IQ technology
- What if my child is under 6 years old and wants to use Control-IQ technology?
- Global distribution partners for Tandem insulin pumps
- How do I order pump supplies?
- COVID-19 Advisory
- Are Tandem pumps covered by United Healthcare (UHC)?
- Are your products covered by Unitedhealthcare (UHC)?
Purchase Process
Promoted articles
- Where can I find the User Guide for my t:slim X2 pump?
- What is the process for updating a pump using the Tandem Device Updater once I have my Update ID code?
- I can't get my t:slim X2 pump to stay connected to my Dexcom transmitter. What should I do?
- How do I get my CGM sensor patch to stay on?
- How do I enter my Dexcom G6 CGM transmitter ID on my t:slim X2 pump? [video]
- How do I load a cartridge on my t:slim, t:slim G4, t:slim X2, or t:flex insulin pump? [video]
- Who should I contact for issues with my Dexcom CGM?
- Why does my Tandem pump show less insulin than I put in? [video]
- Using the Sleep Activity with Control-IQ technology [video]
- How do I get started with the t:connect web application?
- Tandem's Guide to Successful Pumping