t:connect Mobile App Alert Guide

This article identifies some of the alerts that you’ll find using the t:connect mobile app.  

Bolus Not Stopped Alert on t:connect Mobile App 

blobid0.jpg

An error indicating that a bolus delivery has not stopped occurs when the t:connect mobile app does not receive confirmation from the pump that the bolus was stopped.  (Note: This is an app alert only and would not occur on the pump.) 

A bolus cannot be stopped from the mobile app if the pump and the app lose connection, or if the pump is not able to process the stop request.   

To verify if the bolus was successfully stopped, check the Bolus History in your pump by tapping Options > History > Pump History > Bolus.  

 

Not Enough Insulin Alert 

blobid1.jpg

This alert occurs when there is not enough insulin in the cartridge to deliver the requested bolus. Tap OK to return to the Bolus Screen and enter a new amount. 

 

Max Hourly Bolus Alert  

blobid2.jpg

This alert occurs when the total requested bolus delivery in the past 60 minutes is greater than 1.5 times the Max Bolus Setting.  

You can tap YES to confirm the bolus, or you can tap NO to return to the Bolus screen and adjust the bolus delivery amount.  

The default setting for Max Bolus is 10 units, but can be set to any value between 1 to 25 units. To adjust the Max Bolus setting, tap Options > My Pump > Personal Profiles > Pump Settings > Max Bolus. 

Note: It is always recommended that you consult with your healthcare provider before making any settings adjustments.  

 

Max Bolus Alert  

blobid3.jpg

This alert occurs when the bolus requested exceeds the user-set Max Bolus setting.  

You can tap YES to confirm the bolus, or you can tap NO to return to the Bolus screen and adjust the bolus delivery amount.  

The default setting for Max Bolus is 10 units, but can be set to any value between 1 to 25 units. To adjust the Max Bolus setting, tap Options > My Pump > Personal Profiles > Pump Settings > Max Bolus.  

Note: It is always recommended that you consult with your healthcare provider before making any settings adjustments.  

 

Bolus Too Small Alert  

blobid4.png

This alert occurs when the requested bolus is less than the minimum delivery requirement of 0.05 units. Tap OK to return to the Bolus Screen and enter a new amount.  

 

Incomplete Bolus Alert  

blobid5.png

When you are in the process of programming a bolus using the t:connect mobile app, if you do not interact with the t:connect mobile app for 90 seconds, the bolus will not be delivered and you will receive the Incomplete Bolus alert.   

The Incomplete Bolus Alert will occur on the screen where you left off.  

The Incomplete Bolus alert lets you know that the bolus was not delivered.  

 

blobid6.pngblobid7.png

If the Incomplete Bolus alert occurs and you are not in the t:connect mobile app, for example to answer a call or use another app on your smartphone, you will receive the alert as a notification banner on your smartphone.    

Please note that this setting must be configured on your smartphone to allow notifications from the t:connect mobile app.  

blobid8.png

Additionally, when you start programming a bolus, you must confirm delivery within 10 minutes of opening the Bolus calculator.  

If you do not, the t:connect mobile app will display this Bolus Timeout alert.  You will have to return to the t:connect mobile app home screen and restart programming the bolus.  

 

Bolus in Progress on Pump Alert  

blobid9.png

If you start programming a bolus on the pump and attempt to finish programming the bolus on the t:connect mobile app, you will receive the Bolus in Progress alert on the app when you tap Bolus from the Navigation bar. You must complete a bolus request on the same device you initiated it.   

 

Bolus Unavailable – Pump Connection Lost Alert  

blobid10.png

The t:connect mobile app and the t:slim X2 insulin pump require a Bluetooth connection in order to communicate with each other.  

You must use your pump to administer insulin therapy in the event that the Bluetooth connection is lost. 

You will receive a Bolus Unavailable Alert if you tap the bolus icon on the t:connect mobile app when it has lost its Bluetooth connection with the pump.  

If you need to bolus, you must use your pump to request a bolus while troubleshooting the Bluetooth connection. In order to deliver a bolus using the t:connect mobile app, the Bluetooth connection must be reestablished before you select Bolus from the navigation bar.    

When you see the Pump Connection Lost Alert, make sure that your smartphone and pump are near to one another and the t:connect mobile app is open on the smartphone.    

If the connection is not restored automatically, try the following steps:  

  • Turn off the smartphone’s Bluetooth and then turn the Bluetooth back on 
  • Close the t:connect mobile app. This is normally done by swiping up on the app on a smartphone.Make sure that you do not just minimize or hide the app.  
  • Reopen the t:connect mobile app 

If these options do not work, unpair and repair the t:connect mobile app with the t:slim X2 pump.   

Make treatment decisions based on the information on your pump if the connection is lost.   

Use your pump to deliver or cancel a bolus if the t:connect mobile app loses connection to the pump.  

 

Bolus Unavailable – Pump Syncing Alert  

blobid11.png

If the t:slim X2 pump and t:connect mobile app are in the initial syncing process, the mobile app cannot begin the process to program a bolus since it does not have the bolus settings from the pump.  

You will see this Alert letting you know that the ability to program a bolus from the app is not available.     

Wait until the syncing process is over before you attempt to request a bolus using the t:connect mobile app.  

 

ZD-000138_A

 

Was this article helpful?
8 out of 9 found this helpful
Return to top