Whether you are continuing a current Dexcom G6 continuous glucose monitoring (CGM) sensor session or starting a new one with an existing transmitter, you will need to disconnect your old pump from your transmitter and connect the new one by following the steps below:
Find your current transmitter ID and write it down, so when you start your new pump, you can enter it there. You can find your transmitter ID in your pump or Dexcom G6 app.
In your pump:
- Click Options from the home screen, then tap the down arrow.
- Click on My CGM
- Locate the Transmitter ID number at the bottom of the screen
On Dexcom G6 app:
- Click on Settings
- The Transmitter section will show your ID number
- In your pump:
- Put your old pump into Storage Mode. Note: It is important that you DO NOT stop the sensor session on your old pump.
- Enter the transmitter ID into your replacement (new) pump.
- Start the sensor on your replacement pump.
- Skip the sensor code on the replacement pump.
Your replacement pump will then join the existing sensor session. It may take a few minutes for the CGM and replacement pump to connect and for CGM values to populate on your pump. The antenna symbol should be to the right of the battery indicator and should be white.