Push the button several more times with more force, using two fingers.
If your pump is in a case that covers the Screen On Quick Bolus Button, try removing the pump from the case and pressing the button.
If the display will not turn on, plug the pump into a power source:
- If the display does not immediately turn on, the pump may have shut down due to low power. Leave the pump plugged into the power source until the display lights up. Do not press the Screen On/ Quick Bolus button while you wait.
- We suggest using a Tandem-issued charging cable for best success when charging your pump. We also suggest charging your pump for at least 15-20 minutes each day.
- If the display immediately turns on, unplug the pump from the power source and confirm that you can access the pump’s features (such as tapping the Options menu).
Stay near a power source so you can plug in the pump to light pump display so you can still access your pump menus and to assist with Customer Technical Support troubleshooting.
Always refer to the User Guide for important safety information and detailed step-by-step instructions on how to troubleshoot the Screen On/Quick Bolus Button on your t:slim X2 pump. Please consult the applicable user guide and refer to the table of contents.