What is T500 error code?

The t500 error may appear when the mobile app cannot pair with the pump.

Helpful Tips:

  • Ensure that you are logging into the mobile app using your existing t:connect account credentials. 
  • If you are unsure of what email address your pump is associated with, you can click on the “Forgot Email” button from the sign in page. 
  • If the issue persists, uninstall, then re-install the t:connect mobile app.

You can download a PDF of pairing instructions by clicking here.

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