Customers who purchase their infusion sets and cartridges directly from Tandem may place supply reorders using the t:connect customer portal.
When you log into your portal account, if you are eligible for a supply reorder, you will see it listed in your activities.
- Click on the "Supply Reorder" to continue.
- You will be asked to confirm your information. You must make any desired changes on this screen; you will not be able to make changes to your shipping address or other personal information later in the ordering process.
- If you need to update your insurance information, you can upload photos of the front and back of your new insurance card. Confirm the information is correct and click "Continue".
- The next screen will show your last supply order. If you want to change your supply order, you will need to call our supply team at (877) 801-6901.
- Confirm everything is correct and click "Submit Order".
- Once your order has processed, you will receive an email asking you to submit payment through the portal.
- Log back into your account and look for the payment option in your available activities.
- Confirm your order is correct and select your payment method. If you do not wish to use the payment method listed, and you can add a new one.
- As mentioned previously, you cannot change your shipping address at this stage. If you click that link, you will be prompted to call our supply teams.
- Select your shipping preference, confirm your information, and click “Make Payment” to complete your order.
Once tracking information is available, it will be emailed to you.