Reordering pump supplies using the customer portal

Customers who purchase their infusion sets and cartridges directly from Tandem may place supply reorders using the t:connect customer portal.

When you log into your portal account, if you are eligible for a supply reorder, you will see it listed in your activities.

  1. Click on the "Supply Reorder" to continue.
  2. You will be asked to confirm your information. You must make any desired changes on this screen; you will not be able to make changes to your shipping address or other personal information later in the ordering process.
  3. If you need to update your insurance information, you can upload photos of the front and back of your new insurance card. Confirm the information is correct and click "Continue".
  4. The next screen will show your last supply order. If you want to change your supply order, you will need to call our supply team at (877) 801-6901.
  5. Confirm everything is correct and click "Submit Order".
  6. Once your order has processed, you will receive an email asking you to submit payment through the portal.
  7. Log back into your account and look for the payment option in your available activities.
  8. Confirm your order is correct and select your payment method. If you do not wish to use the payment method listed, and you can add a new one.
  9. As mentioned previously, you cannot change your shipping address at this stage. If you click that link, you will be prompted to call our supply teams.
  10. Select your shipping preference, confirm your information, and click “Make Payment” to complete your order.

Once tracking information is available, it will be emailed to you.

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