To connect your t:slim X2 pump with the mobile app, you must be running software versions 6.3.1/7.3.1 or higher. You can see which version of software your pump is using by visiting the main menu, choosing Options, My Pump, and then Pump info. If you do not have a compatible software version on your t:slim X2 pump, you will need to complete a software update prior to using the t:connect mobile app. If you are eligible for a software update (your t:slim X2 pump is in warranty), visit portal.tandemdiabetes.com and log in with your t:connect username and password. You can also view our t:connect mobile app support video for instructions.
Please note: If you are not already using a t:slim X2 insulin pump with Basal-IQ technology or Control-IQ technology, a prescription may be required for the software update.
How to see what pump software version you have: