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I changed my health care provider. Should I communicate this change to Tandem?

Yes. Updating us when you have a change in health care provider will help us reach out to the right provider when prescription requests are required for pump, supplies, or software updates. You can visit My Profile on the t:connect portal then select Health Care Provider to edit your provider’s details. 

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Articles in this section

  • I’d like to update my auto reorder preferences. Do I have to call Tandem?
  • I changed my health care provider. Should I communicate this change to Tandem?
  • My contact information has changed. How can I communicate this new information to Tandem?
  • I have new insurance coverage. How can I provide this information to Tandem?
  • I’m curious when the warranty on my Tandem insulin pump expires. Where can I find that information?
  • I’m receiving an error message in the t:connect portal that says there are no active devices associated with my account. Why?
  • I’m making a payment on the t:connect portal and I’d like to update my shipping address. How do I do so?
  • I already have a t:connect account, but I created a new account in the t:connect portal using a different email address. Is this a problem?
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