Yes. Updating us when you have a change in health care provider will help us reach out to the right provider when prescription requests are required for pump, supplies, or software updates. You can visit My Profile on the t:connect portal then select Health Care Provider to edit your provider’s details.
For Dexcom CGM specific issues, please contact Dexcom using one of the options at dexcom.com/contact. For a full list of who to contact for Dexcom CGM issues, please visit tandemdiabetes.com/contact-us.
Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, as well as the below issues which you can now report online using our quick reference resources: