The t:connect mobile app will upload data in the background, even if you are not actively using it or if you are using other apps on your phone. However, if you force quit the t:connect mobile app, it won’t upload data until you re-open it.
The t:connect mobile app will upload data in the background, even if you are not actively using it or if you are using other apps on your phone. However, if you force quit the t:connect mobile app, it won’t upload data until you re-open it.
For Dexcom continuous glucose monitoring (CGM) specific issues including calibration prompt will not clear, sensor failure during the 2-hour warmup, “no restarts” alert or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, please contact Dexcom using one of the options at dexcom.com/contact or report the issue online at https://dexcom.custhelp.com/app/webform.
Please see table for a full list of who to contact for Dexcom CGM issues.
Tandem handles issues such as loss of connection (on pump only) and the invalid transmitter (Alert 29) on pump only.