The t:connect mobile app will upload data in the background, even if you are not actively using it or if you are using other apps on your phone. However, if you force quit the t:connect mobile app, it won’t upload data until you re-open it.
The t:connect mobile app will upload data in the background, even if you are not actively using it or if you are using other apps on your phone. However, if you force quit the t:connect mobile app, it won’t upload data until you re-open it.
Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period. To report a sensor failure after the 2-hour warmup period, visit tandemdiabetes.com/G6Form
For all other CGM issues, including sensor failures during the 2-hour warmup, “no restarts” alert, or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.