How do I unpair my pump from the t:connect mobile app?

If you wish to unpair your pump from the app, for example if you are switching to a new phone, follow these steps:

How do I unpair my pump with the t:connect mobile app?

  1. Within your t:slim X2 pump, tap OPTIONS then use the down arrow to find and select Device Settings.
  2. Select Bluetooth Settings.
  3. Select Unpair Device.

Download our quick reference guide for additional pairing support.

 

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Customer Support

Need help with your Dexcom CGM?

For Dexcom CGM specific issues, please contact Dexcom using one of the options at dexcom.com/contact. For a full list of who to contact for Dexcom CGM issues, please visit tandemdiabetes.com/contact-us.

Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, as well as the below issues which you can now report online using our quick reference resources:

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