How do I unpair my pump from the t:connect mobile app?

If you wish to unpair your pump from the app, for example if you are switching to a new phone, follow these steps:

How do I unpair my pump with the t:connect mobile app?

  1. Within your t:slim X2 pump, tap OPTIONS then use the down arrow to find and select Device Settings.
  2. Select Bluetooth Settings.
  3. Select Unpair Device.

Download our quick reference guide for additional pairing support.

 

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Customer Support

Need help with your Dexcom CGM?

For Dexcom continuous glucose monitoring (CGM) specific issues including calibration prompt will not clear, sensor failure during the 2-hour warmup, “no restarts” alert or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, please contact Dexcom using one of the options at dexcom.com/contact or report the issue online at https://dexcom.custhelp.com/app/webform.

Please see table for a full list of who to contact for Dexcom CGM issues.

Tandem handles issues such as loss of connection (on pump only) and the invalid transmitter (Alert 29) on pump only.

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