How do I unpair my pump from the t:connect mobile app?

If you wish to unpair your pump from the app, for example if you are switching to a new phone, follow these steps:

How do I unpair my pump with the t:connect mobile app?

  1. Within your t:slim X2 pump, tap OPTIONS then use the down arrow to find and select Device Settings.
  2. Select Bluetooth Settings.
  3. Select Unpair Device.

Download our quick reference guide for additional pairing support.

 

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Customer Support

Need help with your Dexcom CGM?

Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period. To report a sensor failure after the 2-hour warmup period, visit tandemdiabetes.com/G6Form

For all other CGM issues, including sensor failures during the 2-hour warmup, “no restarts” alert, or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.

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