To connect your t:slim X2 pump with the mobile app, you must be running software versions 6.3.1/7.3.1 or higher. You can see which version of software your pump is using by visiting the main menu, choosing Options, My Pump, and then Pump info. If you do not have a compatible software version on your t:slim X2 pump, you will need to complete a software update prior to using the t:connect mobile app. If you are eligible for a software update (your t:slim X2 pump is in warranty), visit portal.tandemdiabetes.com and log in with your t:connect username and password.
If you receive this error when trying to use the t:connect mobile app, check to see if updates are available for your either your phone or your pump.
- Available Pump Software updates: https://portal.tandemdiabetes.com/login
- Available t:connect Mobile App updates: Visit the Google Play or Apple App Store on your mobile device