t:connect mobile app error: app incompatibility

To connect your t:slim X2 pump with the mobile app, you must be running software versions 6.3.1/7.3.1 or higher.  You can see which version of software your pump is using by visiting the main menu, choosing Options, My Pump, and then Pump info. If you do not have a compatible software version on your t:slim X2 pump, you will need to complete a software update prior to using the t:connect mobile app. If you are eligible for a software update (your t:slim X2 pump is in warranty), visit portal.tandemdiabetes.com and log in with your t:connect username and password.

If you receive this error when trying to use the t:connect mobile app, check to see if updates are available for your either your phone or your pump.

mceclip0.png

Was this article helpful?
3 out of 15 found this helpful
Return to top
Customer Support

Need help with your Dexcom CGM?

Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period. To report a sensor failure after the 2-hour warmup period, visit tandemdiabetes.com/G6Form

For all other CGM issues, including sensor failures during the 2-hour warmup, “no restarts” alert, or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.

Didn’t find what you’re looking for?
Contact Us