t:connect mobile app error: unable to reach t:connect cloud

This error appears when your mobile device is unable to connect with our cloud server. To fix this issue, try the following steps:

  • Ensure you have a stable internet connection
  • Try connecting to a different wireless network
  • Force quit/close out of the mobile app, then relaunch the mobile app
  • Sign out of the app and sign back in
    • Please note that you will need to pair your pump again to the mobile application
  • Restart your mobile device

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