This error appears when your mobile device is unable to connect with our cloud server. To fix this issue, try the following steps:
Before following the below troubleshooting tips, please ensure that you are on version 1.5 or later of the t:connect mobile app. You must be on version 1.5 or later in order to connect with the cloud server.
To check your current version:
- From the t:connect mobile app go to Settings > About
- Application version should be 1.5 or higher
To manually update your iOS app:
- Open the App Store®
- Tap your profile icon at the top of the screen
- Scroll to see pending updates and release notes. Tap Update next to the t:connect mobile app to update to the latest version.
To manually update your Android app:
- Open the Google Play app
- At the top right, tap the profile icon
- Tap Manage apps & devices
- Find the t:connect mobile app and tap update
Already updated your app? Please try the following troubleshooting tips:
- Ensure you have a stable internet connection
- If you are not connected to WiFi, please ensure that you have enabled Data for the t:connect app:
- For iOS devices, you can check this by going into Settings > scroll to t:connect > Cellular Data (toggle ON)
- For Android devices, you can check this by going into Settings > Data usage > Scroll to t:connect > Restrict app background data (toggle OFF)
- If you are not connected to WiFi, please ensure that you have enabled Data for the t:connect app:
- Try connecting to a different wireless network
- Force quit/close out of the mobile app, then relaunch the mobile app
- To Force Quit on iOS devices: Double tap the Home button or swipe up from the bottom and hold. Find the t:connect mobile app and swipe up to close.
- To Force Close on Android devices: Open Settings > Application Manager > Scroll to t:connect > tap Force Stop
- **Please note that steps may vary slightly based on iOS/Android version
- Sign out of the app and sign back in
- Please note that you will need to pair your pump again to the mobile application
- Restart your mobile device
Note: If you experience any problems with the pairing process, please try repeating the process from the beginning, as that seems to resolve most issues.
App Store is a registered trademark of Apple Inc.
Google Play and the Google Play logo are trademarks of Google LLC.
