t:connect mobile app error: unable to reach t:connect cloud

This error appears when your mobile device is unable to connect with our cloud server. To fix this issue, try the following steps:

  • Ensure you have a stable internet connection
    • If you are not connected to WiFi, please ensure that you have enabled Data for the t:connect app:
      • For iOS devices, you can check this by going into Settings > scroll to t:connect > Cellular Data (toggle ON)
      • For Android devices, you can check this by going into Settings > Data usage > Scroll to t:connect > Restrict app background data (toggle OFF)
  • Try connecting to a different wireless network
  • Force quit/close out of the mobile app, then relaunch the mobile app
    • To Force Quit on iOS devices: Double tap the Home button or swipe up from the bottom and hold. Find the t:connect mobile app and swipe up to close.
    • To Force Close on Android devices: Open Settings > Application Manager > Scroll to t:connect > tap Force Stop
      • **Please note that steps may vary slightly based on iOS/Android version
  • Sign out of the app and sign back in
    • Please note that you will need to pair your pump again to the mobile application
  • Restart your mobile device

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Note: If you experience any problems with the pairing process, please try repeating the process from the beginning, as that seems to resolve most issues.

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