This error appears when your mobile device is unable to connect with our cloud server. To fix this issue, try the following steps:
- Ensure you have a stable internet connection
- Try connecting to a different wireless network
- Force quit/close out of the mobile app, then relaunch the mobile app
- Sign out of the app and sign back in
- Please note that you will need to pair your pump again to the mobile application
- Restart your mobile device
