t:connect mobile app error: unable to reach t:connect cloud

This error appears when your mobile device is unable to connect with our cloud server. To fix this issue, try the following steps:

Before following the below troubleshooting tips, please ensure that you are on version 1.5 or later of the t:connect mobile app. You must be on version 1.5 or later in order to connect with the cloud server.  

To check your current version: 

1.  From the t:connect mobile app go to Settings > About 
2. Application version should be 1.5 or higher 

To manually update your iOS app: 

1. Open the App Store® 
2. Tap your profile icon at the top of the screen 
3. Scroll to see pending updates and release notes. Tap Update next to the t:connect mobile app to update to the latest version. 

To manually update your Android app: 

1. Open the Google Play app 
2. At the top right, tap the profile icon 
3. Tap Manage apps & devices 
4. Find the t:connect mobile app and tap update 

Already updated your app? Please try the following troubleshooting tips: 

• Ensure you have a stable internet connection
  • If you are not connected to WiFi, please ensure that you have enabled Data for the t:connect app:
    • For iOS devices, you can check this by going into Settings > scroll to t:connect > Cellular Data (toggle ON)
    • For Android devices, you can check this by going into Settings > Data usage > Scroll to t:connect > Restrict app background data (toggle OFF)
• Try connecting to a different wireless network
• Force quit/close out of the mobile app, then relaunch the mobile app
  • To Force Quit on iOS devices: Double tap the Home button or swipe up from the bottom and hold. Find the t:connect mobile app and swipe up to close.
  • To Force Close on Android devices: Open Settings > Application Manager > Scroll to t:connect > tap Force Stop
    • **Please note that steps may vary slightly based on iOS/Android version
• Sign out of the app and sign back in
  • Please note that you will need to pair your pump again to the mobile application
• Restart your mobile device

Note: If you experience any problems with the pairing process, please try repeating the process from the beginning, as that seems to resolve most issues.

App Store is a registered trademark of Apple Inc.

Google Play and the Google Play logo are trademarks of Google LLC.