t:connect mobile app error: unable to save changes

 

If you receive one of these errors, try the following steps to fix it:

  • If you are also making changes to your account via a web browser, save those changes first before attempting to make any changes on the mobile app
  • Ensure you have a stable internet connection
  • Restart the mobile app
  • Sign out of the app and sign back in
    • Please note that you will need to pair your pump again to the mobile app

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Customer Support

Need help with your Dexcom CGM?

Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period. To report a sensor failure after the 2-hour warmup period, visit tandemdiabetes.com/G6Form

For all other CGM issues, including sensor failures during the 2-hour warmup, “no restarts” alert, or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.

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