t:connect mobile app error: unable to save changes

 

If you receive one of these errors, try the following steps to fix it:

  • If you are also making changes to your account via a web browser, save those changes first before attempting to make any changes on the mobile app
  • Ensure you have a stable internet connection
  • Restart the mobile app
  • Sign out of the app and sign back in
    • Please note that you will need to pair your pump again to the mobile app

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Customer Support

Need help with your Dexcom CGM?

For Dexcom CGM specific issues, please contact Dexcom using one of the options at dexcom.com/contact. For a full list of who to contact for Dexcom CGM issues, please visit tandemdiabetes.com/contact-us.

Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, as well as the below issues which you can now report online using our quick reference resources:

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