Troubleshooting t:connect mobile app connection errors

If you see any of the following error messages on your t:connect mobile app, you can attempt to resolve the issue on your own by completing the steps below: 

Error Messages

  • Bluetooth is Off
  • Could Not Connect to t:slim pump
  • Could Not Retrieve Data
  • Unable to Reach Pump
  • No Pumps available nearby
  • Pump Connection Lost 

Quick Tips to Resolve Issue

  • Turn your phone’s Bluetooth off then on again
  • Force quit/close out of the t:connect mobile app, then try launching the app again
  • Sign out of the app, then sign back in and complete the pairing process again
  • Try uninstalling then reinstalling the app
  • Try “forgetting” your pump from your phone’s Bluetooth menu, then go through the pairing process again on the mobile app
  • Reboot your mobile device
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