How do I create an account using the t:connect mobile app?

Once you have determined that you do not already have a t:connect account, it’s easy to simply set up your t:connect account from the mobile app.

  • First download the t:connect mobile app.
    • Visit the Google Play or Apple App Store on your mobile device and search for “t:connect” 
  • Press the “Get Started” button on the sign in screen of the mobile app, which directs you to setting up either a personal or a parent/guardian account.

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  • Fill out the required fields and press “Next”. Personalize your reports and press “Done”.
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Customer Support

Need help with your Dexcom CGM?

For Dexcom continuous glucose monitoring (CGM) specific issues including calibration prompt will not clear, sensor failure during the 2-hour warmup, “no restarts” alert or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, please contact Dexcom using one of the options at dexcom.com/contact or report the issue online at https://dexcom.custhelp.com/app/webform.

Please see table for a full list of who to contact for Dexcom CGM issues.

Tandem handles issues such as loss of connection (on pump only) and the invalid transmitter (Alert 29) on pump only.

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