How do I create an account using the t:connect mobile app?

Once you have determined that you do not already have a t:connect account, it’s easy to simply set up your t:connect account from the mobile app.

  • First download the t:connect mobile app.
    • Visit the Google Play or Apple App Store on your mobile device and search for “t:connect” 
  • Press the “Get Started” button on the sign in screen of the mobile app, which directs you to setting up either a personal or a parent/guardian account.

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  • Fill out the required fields and press “Next”. Personalize your reports and press “Done”.
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Customer Support

Need help with your Dexcom CGM?

Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period. To report a sensor failure after the 2-hour warmup period, visit tandemdiabetes.com/G6Form

For all other CGM issues, including sensor failures during the 2-hour warmup, “no restarts” alert, or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.

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