How do I find my t:connect mobile app pairing code?

  • You can access your pairing code from your Tandem pump by selecting Options > Device Settings > Bluetooth Settings > Bluetooth “ON” > Pair Device
  • If you do not have these options available in your pump’s menu, you may need to update your pumps software
  • See "How do I pair my pump to the mobile app" to learn how to connect your pump to the t:connect mobile app

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Customer Support

Need help with your Dexcom CGM?

For Dexcom CGM specific issues, please contact Dexcom using one of the options at dexcom.com/contact. For a full list of who to contact for Dexcom CGM issues, please visit tandemdiabetes.com/contact-us.

Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, as well as the below issues which you can now report online using our quick reference resources:

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