How do I find my t:connect mobile app pairing code?

  • You can access your pairing code from your Tandem pump by selecting Options > Device Settings > Bluetooth Settings > Bluetooth “ON” > Pair Device
  • If you do not have these options available in your pump’s menu, you may need to update your pumps software
  • See "How do I pair my pump to the mobile app" to learn how to connect your pump to the t:connect mobile app

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Customer Support

Need help with your Dexcom CGM?

Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period. To report a sensor failure after the 2-hour warmup period, visit tandemdiabetes.com/G6Form

For all other CGM issues, including sensor failures during the 2-hour warmup, “no restarts” alert, or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.

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