How do I find my t:connect mobile app pairing code?

You can access your pairing code from your Tandem pump by selecting Options > Device Settings > Bluetooth Settings > Bluetooth “ON” > Pair Device
If you do not have these options available in your pump’s menu, you may need to update your pumps software
- Please visit https://portal.tandemdiabetes.com/login to check for available pump software updates
See "How do I pair my pump to the mobile app" to learn how to connect your pump to the t:connect mobile app

Need help with your Dexcom CGM?

For Dexcom continuous glucose monitoring (CGM) specific issues including calibration prompt will not clear, sensor failure during the 2-hour warmup, “no restarts” alert or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, please contact Dexcom using one of the options at dexcom.com/contact or report the issue online at https://dexcom.custhelp.com/app/webform.

Tandem handles issues such as loss of connection (on pump only) and the invalid transmitter (Alert 29) on pump only.

Customer Support

Need help with your Dexcom CGM?

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