I tried to update my pump software on the t:connect portal, but I received a message stating "Initial Pump Training Not Complete." What does that mean?

In order to be eligible for software updates, you must first complete the initial pump training on your Tandem pump. If you completed your initial pump training more than 2 weeks ago and feel that you received this message in error, please contact ClinicalTraining@tandemdiabetes.com. We will review your request and respond to you within 1-2 business days.