Your pump must be in warranty and you have completed the pump training process to be eligible for software updates. If your pump is out of warranty, we would be happy to research your insurance coverage (or benefits) for a new t:slim X2 pump. Contact one of our Customer Care Specialists at 858-935-8951 or email renewals@tandemdiabetes.com so we can help you get the process started.
To check if your pump is in-warranty, please visit portal.tandemdiabetes.com and navigate to My Devices to view your pumps and associated warranty dates.
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