My healthcare provider already sent in a prescription without me going through the portal. Do I need to do anything?

UPDATE: Due to high interest, it may take us longer than usual to process prescriptions. Please refrain from calling Tandem to ask about the status of your prescription, in order to keep the phone lines open for customers who may be experiencing an interruption in insulin delivery.

You still need to go through the process to initiate the update process through the t:connect portal. Once you have confirmed your information in the system, we will be able to begin processing your software update request, and can incorporate any valid prescription we may have on file from your healthcare provider. You will be notified by email that your training is ready once your prescription is processed.

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