The t:connect portal is a secure website designed for you to request your prescription for pump software updates and complete required training. You can now also manage your devices and make payments through the t:connect portal.
The t:connect portal is located at https://portal.tandemdiabetes.com
For Dexcom CGM specific issues, please contact Dexcom using one of the options at dexcom.com/contact. For a full list of who to contact for Dexcom CGM issues, please visit tandemdiabetes.com/contact-us.
Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, as well as the below issues which you can now report online using our quick reference resources: