If you have not yet completed your training in the t:connect portal, you can contact us for assistance. Please note: Once you have updated your pump to a new software, you will not be able to revert to the previous version of software.
If you have not yet completed your training in the t:connect portal, you can contact us for assistance. Please note: Once you have updated your pump to a new software, you will not be able to revert to the previous version of software.
Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period. To report a sensor failure after the 2-hour warmup period, visit tandemdiabetes.com/G6Form
For all other CGM issues, including sensor failures during the 2-hour warmup, “no restarts” alert, or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.