If you have not yet completed your training in the t:connect portal, you can contact us for assistance. Please note: Once you have updated your pump to a new software, you will not be able to revert to the previous version of software.
If you have not yet completed your training in the t:connect portal, you can contact us for assistance. Please note: Once you have updated your pump to a new software, you will not be able to revert to the previous version of software.
For Dexcom CGM specific issues, please contact Dexcom using one of the options at dexcom.com/contact. For a full list of who to contact for Dexcom CGM issues, please visit tandemdiabetes.com/contact-us.
Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, as well as the below issues which you can now report online using our quick reference resources: