If you have not yet completed your training in the t:connect portal, you can contact us for assistance. Please note: Once you have updated your pump to a new software, you will not be able to revert to the previous version of software.
If you have not yet completed your training in the t:connect portal, you can contact us for assistance. Please note: Once you have updated your pump to a new software, you will not be able to revert to the previous version of software.
For Dexcom continuous glucose monitoring (CGM) specific issues including calibration prompt will not clear, sensor failure during the 2-hour warmup, “no restarts” alert or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, please contact Dexcom using one of the options at dexcom.com/contact or report the issue online at https://dexcom.custhelp.com/app/webform.
Please see table for a full list of who to contact for Dexcom CGM issues.
Tandem handles issues such as loss of connection (on pump only) and the invalid transmitter (Alert 29) on pump only.