A pump with a status of “Pending Return” indicates this pump is due to be returned to Tandem Diabetes Care and, according to our records, we have not yet received it at our San Diego location.
A pump with a status of “Pending Return” indicates this pump is due to be returned to Tandem Diabetes Care and, according to our records, we have not yet received it at our San Diego location.
Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period. To report a sensor failure after the 2-hour warmup period, visit tandemdiabetes.com/G6Form
For all other CGM issues, including sensor failures during the 2-hour warmup, “no restarts” alert, or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.