I already have a prescription for the t:slim X2 insulin pump and Dexcom G6 CGM. Do I still need to get a prescription for Basal-IQ or Control-IQ technologies?

Yes, because both the Basal-IQ and Control-IQ technologies automate an aspect of insulin therapy and use a continuous glucose monitor (CGM), these updates will require a prescription and online training. You will need to request an updated prescription through the t:connect portal. Once we receive a signed prescription from your healthcare provider, you will be able to complete online training, which is required for you to receive the unique Update ID Code needed to update your pump software.

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Customer Support

Need help with your Dexcom CGM?

For Dexcom CGM specific issues, please contact Dexcom using one of the options at dexcom.com/contact. For a full list of who to contact for Dexcom CGM issues, please visit tandemdiabetes.com/contact-us.

Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, as well as the below issues which you can now report online using our quick reference resources:

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