Yes, because both the Basal-IQ and Control-IQ technologies automate an aspect of insulin therapy and use a continuous glucose monitor (CGM), these updates will require a prescription and online training. You will need to request an updated prescription through the t:connect portal. Once we receive a signed prescription from your healthcare provider, you will be able to complete online training, which is required for you to receive the unique Update ID Code needed to update your pump software.
For Dexcom continuous glucose monitoring (CGM) specific issues including calibration prompt will not clear, sensor failure during the 2-hour warmup, “no restarts” alert or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, please contact Dexcom using one of the options at dexcom.com/contact or report the issue online at https://dexcom.custhelp.com/app/webform.
Please see table for a full list of who to contact for Dexcom CGM issues.
Tandem handles issues such as loss of connection (on pump only) and the invalid transmitter (Alert 29) on pump only.