Yes, because both the Basal-IQ and Control-IQ technologies automate an aspect of insulin therapy and use a continuous glucose monitor (CGM), these updates will require a prescription and online training. You will need to request an updated prescription through the t:connect portal. Once we receive a signed prescription from your healthcare provider, you will be able to complete online training, which is required for you to receive the unique Update ID Code needed to update your pump software.
Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period. To report a sensor failure after the 2-hour warmup period, visit tandemdiabetes.com/G6Form
For all other CGM issues, including sensor failures during the 2-hour warmup, “no restarts” alert, or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.