Yes, because both the Basal-IQ and Control-IQ technologies automate an aspect of insulin therapy and use a continuous glucose monitor (CGM), these updates will require a prescription and online training. All new users of the Basal-IQ and Control-IQ technologies are required to complete training before receiving their unique Update ID Code, needed to update the pump software. This new training will be offered through the simple-to-use t:connect portal.
For Dexcom continuous glucose monitoring (CGM) specific issues including calibration prompt will not clear, sensor failure during the 2-hour warmup, “no restarts” alert or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, please contact Dexcom using one of the options at dexcom.com/contact or report the issue online at https://dexcom.custhelp.com/app/webform.
Please see table for a full list of who to contact for Dexcom CGM issues.
Tandem handles issues such as loss of connection (on pump only) and the invalid transmitter (Alert 29) on pump only.