Here are the user guides for older Tandem insulin pumps:
t:slim insulin pump User Guide (for pumps shipped after 4/20/2015)
t:slim insulin pump User Guide (for pumps shipped before 4/20/2015)
t:slim G4 insulin pump User Guide
t:flex® insulin pump User Guide
You can also click here to download the user guide for the t:connect web application.
For Dexcom continuous glucose monitoring (CGM) specific issues including calibration prompt will not clear, sensor failure during the 2-hour warmup, “no restarts” alert or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, please contact Dexcom using one of the options at dexcom.com/contact or report the issue online at https://dexcom.custhelp.com/app/webform.
Please see table for a full list of who to contact for Dexcom CGM issues.
Tandem handles issues such as loss of connection (on pump only) and the invalid transmitter (Alert 29) on pump only.