In-warranty t:slim X2 pump users in the United States can add the Control-IQ feature free of charge. The process requires a new prescription and online training, all of which are coordinated through a simple-to-use online portal which existing users can log into with their existing t:connect account credentials.
For Dexcom CGM specific issues, please contact Dexcom using one of the options at dexcom.com/contact. For a full list of who to contact for Dexcom CGM issues, please visit tandemdiabetes.com/contact-us.
Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, as well as the below issues which you can now report online using our quick reference resources: