How to link your replacement pump to your t:connect web account

After you program your replacement pump, it is important to link you pump to you existing t:connect account so that you and your healthcare provider can continue to access and review your pump data. If you do not have a t:connect account, please see the t:connect Getting Started Guide .

To link your current replacement pump, follow these steps below or you may watch the training module to walk you through the steps. Watch here.

  1. Connect your pump to your computer using a micro-USB cable. This is the same cable used to charge your pump.
  2. Open the t:connect Uploader icon on your computer.
  3. Click Start Upload.
  4. Click on Get Started.
  5. Since you already have a t:connect account, go to Already have an Account (upper right) and click Sign in.
  6. Input your email address and password.

Note: If you do not have this information, you can reset it by clicking on “I forgot my email address or password on the bottom.

  1. Your glucose targets and limits will be auto-populated to the default settings. Click Done.

Congratulations your pump is now linked to your t:connect account!

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Customer Support

Need help with your Dexcom CGM?

Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period. To report a sensor failure after the 2-hour warmup period, visit tandemdiabetes.com/G6Form

For all other CGM issues, including sensor failures during the 2-hour warmup, “no restarts” alert, or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.

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