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How to load a cartridge on your Tandem insulin pump (t:slim, t:flex, and t:slim G4 pumps) [video]

For step-by-step instructions on filling and loading a cartridge, and filling the tubing, please watch the following video:

View, download, or print the following PDF for an illustrated step-by-step guide to loading a cartridge on your insulin pump:

Load a Cartridge Quick Reference Guide (PDF) >

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Articles in this section

  • Where can I find the User Guide for my t:slim, t:slim G4, or t:flex insulin pump?
  • How to set up a replacement pump
  • How to set a Temporary Basal Rate on your Tandem insulin pump (t:slim, t:flex, and t:slim G4 pumps)
  • How to stop and resume insulin delivery on your Tandem insulin pump (t:slim, t:flex, and t:slim G4 pumps) [video]
  • Using Personal Profiles to set basal rates, insulin sensitivities, and target BG (t:slim, t:flex, and t:slim G4 pumps) [video]
  • How to load a cartridge on your Tandem insulin pump (t:slim, t:flex, and t:slim G4 pumps) [video]
  • What to do if your Tandem insulin pump's screen is damaged
  • How to deliver an extended bolus with your Tandem insulin pump (t:slim, t:flex, t:slim G4 pumps) [video]
  • How to enter a BG without delivering a bolus on the t:slim insulin pump (t:slim, t:flex, and t:slim G4)
  • How to use the Quick Bolus feature on a Tandem insulin pump (t:flex, t:slim, t:slim G4)
All Articles
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Need help with your Dexcom CGM?

Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period. To report a sensor failure after the 2-hour warmup period, visit tandemdiabetes.com/G6Form

For all other CGM issues, including sensor failures during the 2-hour warmup, “no restarts” alert, or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.

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