For step-by-step instructions on filling and loading a cartridge, and filling the tubing, please watch the following video:
View, download, or print the following PDF for an illustrated step-by-step guide to loading a cartridge on your insulin pump:
For step-by-step instructions on filling and loading a cartridge, and filling the tubing, please watch the following video:
View, download, or print the following PDF for an illustrated step-by-step guide to loading a cartridge on your insulin pump:
For Dexcom continuous glucose monitoring (CGM) specific issues including calibration prompt will not clear, sensor failure during the 2-hour warmup, “no restarts” alert or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, please contact Dexcom using one of the options at dexcom.com/contact or report the issue online at https://dexcom.custhelp.com/app/webform.
Please see table for a full list of who to contact for Dexcom CGM issues.
Tandem handles issues such as loss of connection (on pump only) and the invalid transmitter (Alert 29) on pump only.