What to do if your Tandem insulin pump's screen is damaged

Your pump is shipped with a pre-applied screen protector. If your screen is scuffed or scratched, please remove the screen protector to determine if the scratches are on the screen or the protector. Additional screen protectors can be ordered online at shop.tandemdiabetes.com.

If your pump’s screen is cracked, don’t worry! Your screen is covered under the terms of our limited 4-year warranty under normal conditions of use. Please contact Customer Technical Support to start the replacement process.

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