What are the t:connect uploader software system requirements?

The t:connect uploader software requires the following minimum computer specifications (for both PC and Mac):

1 GB RAM
1 GB of available disk space
x86 compatible 1.6 GHz processor or faster
USB 1.1 port (or later)
Screen resolution of at least 1024x768

It is compatible for the following operating systems:

Microsoft Windows 10
Microsoft Windows 8.1
Microsoft Windows 7
Mac OSX Catalina (10.15)
Mac OS X Mojave (10.14)
Mac OS X High Sierra (10.13)
Mac OS 11 Big Sur

NOTE: The latest version of the Mac uploader does not support BG meter uploads.

Need help with your Dexcom CGM?

For Dexcom continuous glucose monitoring (CGM) specific issues including calibration prompt will not clear, sensor failure during the 2-hour warmup, “no restarts” alert or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, please contact Dexcom using one of the options at dexcom.com/contact or report the issue online at https://dexcom.custhelp.com/app/webform.

Tandem handles issues such as loss of connection (on pump only) and the invalid transmitter (Alert 29) on pump only.

Customer Support

Need help with your Dexcom CGM?

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