What are the t:connect uploader software system requirements?

 

The t:connect uploader software requires the following minimum computer specifications (for both PC and Mac):

  • 1 GB RAM
  • 1 GB of available disk space
  • x86 compatible 1.6 GHz processor or faster
  • USB 1.1 port (or later)
  • Screen resolution of at least 1024x768

It is compatible for the following operating systems:

  • Microsoft Windows 10
  • Microsoft Windows 8.1
  • Microsoft Windows 7
  • Mac OSX Catalina (10.15)
  • Mac OS X Mojave (10.14)
  • Mac OS X High Sierra (10.13)
  • Mac OS 11 Big Sur

NOTE: The latest version of the Mac uploader does not support BG meter uploads.

 

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Customer Support

Need help with your Dexcom CGM?

Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period. To report a sensor failure after the 2-hour warmup period, visit tandemdiabetes.com/G6Form

For all other CGM issues, including sensor failures during the 2-hour warmup, “no restarts” alert, or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.

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