What are the t:connect uploader software system requirements?

 

The t:connect uploader software requires the following minimum computer specifications (for both PC and Mac):

  • 1 GB RAM
  • 1 GB of available disk space
  • x86 compatible 1.6 GHz processor or faster
  • USB 1.1 port (or later)
  • Screen resolution of at least 1024x768

It is compatible for the following operating systems:

  • Microsoft Windows 10
  • Microsoft Windows 8.1
  • Microsoft Windows 7
  • Mac OSX Catalina (10.15)
  • Mac OS X Mojave (10.14)
  • Mac OS X High Sierra (10.13)
  • Mac OS 11 Big Sur

NOTE: The latest version of the Mac uploader does not support BG meter uploads.

 

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For Dexcom CGM specific issues, please contact Dexcom using one of the options at dexcom.com/contact. For a full list of who to contact for Dexcom CGM issues, please visit tandemdiabetes.com/contact-us.

Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, as well as the below issues which you can now report online using our quick reference resources:

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