Within the app, go into the Settings and select Paired Pump, then select Pair New Pump. You will be prompted to begin the short process of pairing the t:connect mobile app with your new pump. Remember, you must turn on the Mobile Connection from the Bluetooth Settings screen within your pump before you begin the pairing process.
You can download a PDF of pairing instructions by clicking here.
For Dexcom continuous glucose monitoring (CGM) specific issues including calibration prompt will not clear, sensor failure during the 2-hour warmup, “no restarts” alert or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, please contact Dexcom using one of the options at dexcom.com/contact or report the issue online at https://dexcom.custhelp.com/app/webform.
Please see table for a full list of who to contact for Dexcom CGM issues.
Tandem handles issues such as loss of connection (on pump only) and the invalid transmitter (Alert 29) on pump only.