This initial release of the t:connect mobile app only allows your phone to serve as a secondary display for your pump data. software updates for your pump continue to be managed using our web-based portal and require your pump be physically plugged into a personal computer.
For Dexcom CGM specific issues, please contact Dexcom using one of the options at dexcom.com/contact. For a full list of who to contact for Dexcom CGM issues, please visit tandemdiabetes.com/contact-us.
Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, as well as the below issues which you can now report online using our quick reference resources: