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Does the t:connect mobile app allow me to share real-time pump data with friends, family and healthcare providers to keep track of my status online?

No. While it is correct that the app will upload your recent pump data into your t:connect account when connected to Wi-Fi or you allow cellular data usage, uploads do not happen in real time and the t:connect web application is not intended to be used as a tool for remote monitoring.

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Articles in this section

  • What is the difference between the high and low glucose limits and the target glucose limit in the t:connect mobile app?
  • How do I get the time in range feature on the t:connect mobile app?
  • Is the time in range calculation the same in the t:connect mobile app and web application?
  • How is my time in range (TIR) calculated in the t:connect mobile app?
  • Does the t:connect mobile app upload my data into my t:connect web application account?
  • Will I still need to plug my pump in at my doctor’s office so they can print my reports if I’m using the t:connect mobile app?
  • Can I manage pump alerts and alarms through the t:connect mobile app?
  • How far back can I see my pump data in the t:connect mobile app?
  • Does the t:connect mobile app allow me to share real-time pump data with friends, family and healthcare providers to keep track of my status online?
  • Can the t:connect mobile app be paired with more than one pump?
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Need help with your Dexcom CGM?

Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period. To report a sensor failure after the 2-hour warmup period, visit tandemdiabetes.com/G6Form

For all other CGM issues, including sensor failures during the 2-hour warmup, “no restarts” alert, or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.

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