The following online training course will help you learn how to program a replacement Tandem insulin pump (t:slim, t:slim G4, t:slim X2, and t:flex pumps):
The following online training course will help you learn how to program a replacement Tandem insulin pump (t:slim, t:slim G4, t:slim X2, and t:flex pumps):
Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period. To report a sensor failure after the 2-hour warmup period, visit tandemdiabetes.com/G6Form
For all other CGM issues, including sensor failures during the 2-hour warmup, “no restarts” alert, or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.