No. Your pump’s data is always safe within the pump itself, and if you uploaded it to the t:connect web application previously, your data will also be saved in the cloud. Once you connect your pump to the t:connect mobile app, you will continue to upload your pump’s data to the t:connect web application online.
For Dexcom CGM specific issues, please contact Dexcom using one of the options at dexcom.com/contact. For a full list of who to contact for Dexcom CGM issues, please visit tandemdiabetes.com/contact-us.
Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, as well as the below issues which you can now report online using our quick reference resources: