Yes. Using the app makes uploading your pump data to the t:connect web application easier than ever before. When your pump is paired with the t:connect mobile app, the app will securely and automatically upload your data into your t:connect account, typically once per hour, whenever your phone is connected to Wi-Fi or you allow cellular data usage.
For Dexcom continuous glucose monitoring (CGM) specific issues including calibration prompt will not clear, sensor failure during the 2-hour warmup, “no restarts” alert or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, please contact Dexcom using one of the options at dexcom.com/contact or report the issue online at https://dexcom.custhelp.com/app/webform.
Please see table for a full list of who to contact for Dexcom CGM issues.
Tandem handles issues such as loss of connection (on pump only) and the invalid transmitter (Alert 29) on pump only.