Do software updates using the Tandem Device Updater require a new prescription?

Future updates may require a new prescription. This will be determined based on the specifics of each new feature submitted to the FDA.

Updates that require a prescription and online training will be coordinated through a simple-to-use online portal. An email is sent to all customers eligible for the update with instructions on how to access the portal. Through the portal, customers will verify their contact information and request their prescription, which Tandem coordinates with their healthcare provider. Training and pump update instructions will also be administered through the portal.

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