If you have both the t:connect mobile app and Tandem Mobi mobile app installed on your smartphone, the t:connect mobile app will be disabled and you will receive the following warning:
If you are using the Tandem Mobi system for your therapy management, it is recommended that you delete the t:connect mobile app from your smartphone. If you are using the t:slim X2 insulin pump for your therapy management, you cannot have the Tandem Mobi mobile app installed on your phone if you want full functionality of the t:connect mobile app.
If the t:connect mobile app and the Tandem Mobi mobile app are on the same phone:
- You will not be able to view your t:slim X2 insulin pump data from the t:connect mobile app
- You will not be able to bolus from your smartphone to the t:slim X2 insulin pump
- No alerts, alarms, reminders, or malfunctions from the t:slim X2 insulin pump will be viewable from the t:connect mobile app
- You will be logged out from your Tandem account
- Tandem Source will not receive wireless data uploads from the t:slim X2 insulin pump to the t:connect mobile app
Caution: Read all warnings and precautions in instructions for use
When the t:connect mobile app is disabled because the Tandem Mobi mobile app was detected on your phone:
- Use your t:slim X2 pump for therapy
- Any therapy related activities on the t:slim X2 insulin pump will have been completed prior to deactivation of the app
- Deactivation of the app does not impact pump functionality, no interruption to your t:slim X2 insulin pump therapy will occur
- Ensure your pump is set to appropriate volume to not overlook pump alert and alarm
- Connect your t:slim X2 insulin pump to your computer to upload data to Tandem Source
- The t:connect mobile app can be enabled again for use with the t:slim X2 insulin pump after removing the Tandem Mobi mobile app.