The following Smartphone settings must be established to ensure and maintain system compatibility: See below for more detailed instructions
- Automatic Updates = OFF
- Screen Zoom = OFF
- Power Saving Mode = OFF
- Notifications for Tandem Mobi app = ON
- Smartphone Security = ON
Automatic Updates: OFF
To ensure the phone operating system (OS) is compatible with your Mobi pump, Automatic Updates on your phone MUST be set to “Off.” If an update to an incompatible OS occurs, you will lose the ability to control the pump from your phone using the Mobi App.
Please note, if you update to an incompatible OS, the Mobi pump will continue to deliver insulin as programmed using CIQ, however you will lose the ability to control or program your pump using the Mobi App.
Screen Zoom: OFF
The Tandem Mobi app has not been designed to work optimally with the Screen Zoom feature, which magnifies the smartphone screen. If the Zoom feature is turned on, the Mobi App screen may appear distorted, and some features may not work as expected. If using the Zoom Mode, you should not use the information displayed in the Tandem Mobi app to make treatment decisions.
Power Saving Mode: OFF
The Tandem Mobi App has not been designed to operate optimally with smartphone low power settings, which allows the smartphone battery to last longer before you need to charge. If using the smartphone Low Battery feature, the Tandem Mobi App may not work as expected.
Notifications (pump alerts) for Tandem Mobi app: ON
To receive pump alerts, alarms, and notifications on your smartphone, notifications must be enabled in your smartphone settings and within the Tandem Mobi mobile app.
Please Note: Always keep notifications enabled on your smartphone to receive your pump alerts, alarms, and notifications.
Smartphone Security: ON
To use the Tandem Mobi app from your smartphone, you’ll need to enable at least one of your smartphone’s security settings. This could be, for example, a PIN, a fingerprint, or facial recognition.
Other Recommended Tandem Mobi app settings:
• Background data = OFF
• Unrestricted data usage = OFF
• Disable Wi-Fi = OFF (may not be available for all users)
• Disable data usage = OFF (may not be available for all users)
Please refer to the following links and/or your Tandem Mobi App Guide on your smartphone for instructions to enable or disable the features discussed in this article.
ZD-000327_A (2024-02-13)