If your pump screen appears cracked, don’t forget to check your screen protector first. Your pump comes shipped with a screen protector on it, which can be replaced yourself. Order more on our Amazon store.
If the glass under the screen protector appears visibly broken, do not remove the screen protector. Please call Customer Technical Support at 877-801-6901 to report the issue and determine the next steps.
If you drop your pump or it has been hit against something hard, ensure that it is still working properly. Check that the touchscreen is working and clear, and that the cartridge and infusion set are properly in place. Check for leaks around the cartridge and at the tubing connector to the infusion set. Immediately contact Customer Technical Support if you notice any cracks, chips, or other damage.
In order to prevent damage to your pump, including screen cracks or shattering, please consider the tips below:
1. Be mindful when participating in high-impact activities
While you can feel confident in the durability of your pump for everyday activities, remember that one of the benefits of your t:slim X2 insulin pump is being able to temporarily disconnect for high-impact activities.
For additional instructions on how to manage your diabetes while disconnected from your pump, visit our additional support article here.
2. Wear your pump in an area where it’s not likely to get bumped or crushed
Tandem Diabetes Care offers five infusion sets. Choose from different insertion angles, as well as a variety of tubing and cannula lengths, to fit your daily activities and other preferences. These options allow you to choose different places on your body where you can wear your pump to help keep it safe from damage.
3. Check your screen protector
Did you know your t:slim X2 insulin pump is shipped to you with a screen protector already installed? If you see scratches, check your screen protector first. You can install the new one yourself for a fresh look! Order more (one pack includes two protectors) on our Amazon store.
4. Shop protective cases and accessories from our partners
If you’re using a pump clip, check the fastener to make sure it remains secure and undamaged. For more clips, cases, and accessories to match your personal style — and simultaneously protect your pump — check out these products from our friends.