Important! You must enter the G7 sensor pairing code on your t:slim X2 insulin pump to see your sensor readings on your pump.
To view your sensor readings on your Dexcom mobile app, you must also enter the sensor pairing code there.
View the following tutorials to learn how to start and stop a Dexcom G7 sensor session on the t:slim X2 insulin pump:
- Dexcom G7 Training Module
- Start a Dexcom G7 Quick Reference Sheet
- Stop a Dexcom G7 Quick Reference Sheet
Always refer to the User Guide for important safety information and detailed step-by-step instructions on your t:slim X2 pump with the Dexcom G7 CGM. Please consult the applicable user guide and refer to the table of contents.
Important note about Dexcom support:
Dexcom and Tandem have agreed which system issues are best handled by each company, including which company is responsible for reporting those events to the appropriate regulatory authority. To help ensure that the required reporting takes place in a timely fashion, customers may need to contact Dexcom for some issues and Tandem for others.
Tandem handles issues such as loss of connection (on pump only) and the invalid pairing code (Alert 29) on pump only.
For all other CGM issues, including would not accept calibration, the sensor failure during the warmup, “no restarts” alert or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.