Important! First, check to make sure you have a compatible G7 sensor by checking for a line under the LBL code on the side of your sensor box (shown below).
Watch this video to learn how to insert a Dexcom G7 sensor.
For more information and an illustrated step-by-step guide to inserting a Dexcom G7 sensor, please consult the Dexcom G7 CGM sensor user guide and refer to the table of contents.
Always refer to the User Guide for important safety information and detailed step-by-step instructions on your t:slim X2 pump with the Dexcom G7 CGM. Please consult the applicable user guide and refer to the table of contents.
Important note about Dexcom support:
Dexcom and Tandem have agreed which system issues are best handled by each company, including which company is responsible for reporting those events to the appropriate regulatory authority. To help ensure that the required reporting takes place in a timely fashion, customers may need to contact Dexcom for some issues and Tandem for others.
Tandem handles issues such as loss of connection (on pump only).
For all other CGM issues, including would not accept calibration, the sensor failure during the 30 minute warmup, “no restarts” alert or physical problems with your sensor, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.